Service status, honestly framed.
LEXUN is a static site on a global CDN (Netlify) and the decision engine runs in your browser. That architecture means the most common failure modes of SaaS products — API outages, database incidents — cannot take your analysis down: if the page has loaded, the engine works, offline included (a service worker caches the app shell).
Current status
OPERATIONAL — this page loading is itself the health check: there is no separate backend to be down. CDN-level availability follows Netlify's public status page.
What an outage can affect
- Page loads for first-time visitors (CDN incident) — returning visitors with the cached shell keep working.
- The waitlist/contact forms (Netlify Forms).
What an outage cannot affect
- Your saved decisions — they live in your browser, not on our infrastructure.
- Reproducibility — receipts re-run locally on the Reproduce page.
SLA
Honest current state: no paid tier is billable yet, so no contractual SLA exists. When Teams launches, it will carry a written SLA covering CDN availability, form-delivery, and support response times — published here before the first invoice, not after. Enterprise/private deployments: talk to us.